Shipping & Returns

SHIPPING

We ship to anywhere in Australia and New Zealand (excluding PO Boxes).

Free shipping is automatically applied to all orders over $299 AUD.

There is a flat fee shipping charge of $12 AUD for all orders under $299 AUD.

Deliveries usually take 3-7 business days from initial order. Delivery times may vary depending on the dispatching warehouse relative to your address.

We work with multiple brands and multiple warehouses who may ship your orders. Warehouses are in both Australia and New Zealand.

Australia Post and DHL courier services help dispatch orders.

When your order has been dispatched from one of the warehouses, you will be sent an email with the information regarding your order.

If your order has been dispatched from different warehouses, your items will be sent separately. This is known as a split order and you may receive multiple emails regarding information about each item. Please know that your items may arrive at different times due to the location of the dispatching warehouse in relation to your delivery address.

If you have any further questions or queries regarding shipping, please email us at customercare@charmerau.com

RETURNS & EXCHANGES

If you believe your purchase was not quite right, we will happily give you 28 days from the date you received your order to exchange or refund.

To raise an exchange or refund with us, please email us at customercare@charmerau.com and provide your full name, order number and reason for the exchange or refund. We will then send you a reply email with your return instructions within 24 hours of receiving your email.

You will be responsible for paying for your own return shipping costs. However, shipping costs will be refunded only if any of the items received were incorrect or faulty. This does not affect your statutory rights.

Items must be returned to us unused with all labels still attached. Returns that do not meet our standards will be sent back to you.

We have limited access to some products quantity and sizes. Therefore, we do not offer exchanges or refunds on sale items. Please ensure that you are happy with your sale purchase.

You can choose to receive your refund either as store credit or back to the original payment method. This will not include your initial delivery fee as that is non-refundable.

Store credits are valid for 12 months from the issue date.

Please note that refunds can take up to 10 working days depending on the processing time of your payment provider. Your refund will be processed once we receive your items. 

If you have any further questions or queries regarding returns, please email us at customercare@charmerau.com