Collection of your personal information
CHARMER AU collects personal information from our online visitors when they place an order or when they join the CHARMER AU newsletter. If an order is placed, CHARMER AU holds personal information including your name, email address, phone number/s, shipping, and billing address to process and fulfil the order.
Your credit card details will never be held by CHARMER AU.
In certain circumstances CHARMER AU may be required to collect and store additional data.
CHARMER AU will only do this with your consent. These details allow CHARMER AU to process your order and to let you know the status of your order.
You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
CHARMER AU may also need to obtain information for authentication or identity checks in the prevention of fraud. These measures are taken for your security.
What we might use your personal information for
CHARMER AU will likely use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience.
When you register with CHARMER AU, you will be asked if you want to “Subscribe” to our newsletter. If you choose to “Subscribe” for this service, the information you provide will allow CHARMER AU to advise you about new products, special offers and other events or items of interest, from time to time.
CHARMER AU collates statistical information about site traffic, sales and other commercial information which might be passed on to trusted third parties however these statistics do not include any information which can identify you personally.
We might use your personal information for internal marketing and demographic studies, together with your non-personal data to monitor customer patterns to consistently improve the charmerau.com site for a better online shopping experience.
Security of your personal information
CHARMER AU only collects personally identifiable information to the extent deemed reasonably necessary to serve you, in view of its legitimate business purposes as set out above, and we will do our best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.
When you place an order or access your account information, CHARMER AU uses a Secure Socket Layer (SSL) so your details are encrypted before being sent to us to protect them from unauthorised use.
CHARMER AU recommends reading the policy and disclaimers published by any other organisations before submitting any personal information to them.
Other information we might collect
CHARMER AU might collect non-personal data about your use of charmerau.com, such as pages visited, times and volume of use of our services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data and your IP address. The information collected helps CHARMER AU to improve its online service to you.
Accessing or updating your personal information
If personal information maintained by CHARMER AU is not correct you can easily update it using the “Log In” menu on the home page where your personal information will be made available, in the “My Account” section, for review and you can make any changes there.
Unsubscribe from the Newsletter
If you would like to Unsubscribe from receiving emails from CHARMER AU you can do so by clicking the automated Unsubscribe link which is always included at the bottom of every email CHARMER AU sends or if you would like to be removed from the CHARMER AU database please email us at firstname.lastname@example.org
Questions & Complaints
Changes to this policy
We would love to hear from you. Please contact us by using the contact us form or by emailing us at email@example.com.