The following privacy policy applies to the products and services provided online exclusively by CHARMER AU. ABN 33 438 430 817.

This Privacy Policy is written in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and details the way in which CHARMER AU collects, stores and uses information that you provide to us.


Collection of your personal information

CHARMER AU collects personal information from our online visitors when they place an order or when they join the CHARMER AU newsletter. If an order is placed, CHARMER AU holds personal information including your name, email address, phone number/s, shipping, and billing address to process and fulfil the order.

Your credit card details will never be held by CHARMER AU.

In certain circumstances CHARMER AU may be required to collect and store additional data.

CHARMER AU will only do this with your consent. These details allow CHARMER AU to process your order and to let you know the status of your order.

You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.

CHARMER AU may also need to obtain information for authentication or identity checks in the prevention of fraud. These measures are taken for your security.


What we might use your personal information for

CHARMER AU will likely use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience.

When you register with CHARMER AU, you will be asked if you want to “Subscribe” to our newsletter. If you choose to “Subscribe” for this service, the information you provide will allow CHARMER AU to advise you about new products, special offers and other events or items of interest, from time to time.

CHARMER AU collates statistical information about site traffic, sales and other commercial information which might be passed on to trusted third parties however these statistics do not include any information which can identify you personally.

We might use your personal information for internal marketing and demographic studies, together with your non-personal data to monitor customer patterns to consistently improve the site for a better online shopping experience.


Security of your personal information

CHARMER AU only collects personally identifiable information to the extent deemed reasonably necessary to serve you, in view of its legitimate business purposes as set out above, and we will do our best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.

When you place an order or access your account information, CHARMER AU uses a Secure Socket Layer (SSL) so your details are encrypted before being sent to us to protect them from unauthorised use.


Third party

CHARMER AU may employ third party business partners to collect personal information. Please note that this Privacy Policy applies to CHARMER AU but may not be relevant to websites maintained by other organisations to which there is a link on

CHARMER AU recommends reading the policy and disclaimers published by any other organisations before submitting any personal information to them.


Other information we might collect

CHARMER AU might collect non-personal data about your use of, such as pages visited, times and volume of use of our services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data and your IP address. The information collected helps CHARMER AU to improve its online service to you.


Cookie Policy

CHARMER AU uses cookies on our site to enhance and deliver a personalised shopping experience for you. A cookie is a small data file, stored on your computer or handheld device that enables us to track and target your preferences. The cookie will be held on your device until you remove it.

We may use cookies, or similar technology to track your use of the website or other sites related to our business partners. By using and/or browsing the Website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies on your browser or refrain from using the Website.


Accessing or updating your personal information

If personal information maintained by CHARMER AU is not correct you can easily update it using the “Log In” menu on the home page where your personal information will be made available, in the “My Account” section, for review and you can make any changes there.


Unsubscribe from the Newsletter

If you would like to Unsubscribe from receiving emails from CHARMER AU you can do so by clicking the automated Unsubscribe link which is always included at the bottom of every email CHARMER AU sends or if you would like to be removed from the CHARMER AU database please email us at


Questions & Complaints

CHARMER AU may make changes to this Privacy Policy from time to time, without notice to you. The up-to-date version of our Privacy Policy is always available on our website.


Changes to this policy

We would love to hear from you. Please contact us by using the contact us form or by emailing us at

CHARMER AU will be entitled to assume that if you have accessed the website you unconditionally accept the terms and conditions described in our Privacy Policy and in the absence of any contrary disclosure that you consent to this Policy.