To process an exchange or refund, please contact us and provide your full name, order number and reason for the exchange or refund. Alternatively, email us at customercare@charmerau.com and include the same information. We will then send you a reply email with your return instructions within 24 hours of receiving your email.
You will be responsible for paying for your own return shipping costs. However, shipping costs will be refunded only if any of the items received were incorrect or faulty. This does not affect your statutory rights.
Items must be returned to us unused with all labels still attached. Returns that do not meet our standards will be sent back to you.
You can choose to receive your refund either as store credit or back to the original payment method. This will not include your initial delivery fee as that is non-refundable.
Store credits are valid for 12 months from the issue date.
Please note that refunds can take up to 10 working days depending on the processing time of your payment provider. Your refund will be processed once we receive your items.