Where does Charmer ship?
Charmer currently ships to residential and business addresses throughout Australia and New Zealand. We are unable to deliver to PO Boxes.

How much is shipping?
Shipping charges and any available free-shipping offer are displayed at checkout before payment. Charmer currently offers free shipping on all Australian and New Zealand orders.

Where will my order be dispatched from?
Most Charmer orders are dispatched from an authorised partner warehouse in New Zealand. Some products may be dispatched from Australia. Where items are supplied from different locations, your order may arrive in separate parcels.

How long will delivery take?
Please allow time for stock to be confirmed and your order to be processed before dispatch. Delivery times vary depending on your location, stock availability, weekends, public holidays, courier delays and customs processing.

Can I track my order?
Yes. Where tracking is supplied by the dispatching warehouse or courier, it will be emailed to you after dispatch. Tracking may not become active immediately.

Is every product definitely available?
Charmer has access to live supplier inventory, but stock can change quickly and is not directly synchronised with Shopify. In the uncommon event that an item is no longer available, we will contact you promptly and offer an appropriate alternative or a full refund.

Can you help me choose a size?
Yes. Email customercare@charmerau.com with the product you are considering, your usual size, height, general build and any comparable menswear styles that fit you well.

We will use available fit, block and measurement information to guide you. Sizing advice is provided as guidance because individual preferences and body shapes vary.

Do you sell suits as separates?
Yes. Many Charmer suits are sold as separate jackets, trousers and, where available, vests. This allows you to choose different jacket and trouser sizes or replace an individual piece.

Do you offer alterations?
Some supplier-supported products may be eligible for factory alterations. Availability, timing and charges must be confirmed before ordering.

Please contact us before placing an order requiring alterations. Altered products cannot be returned for change of mind.

Can you help with weddings or groomsmen?
Yes. Charmer can help coordinate suits, shirts, ties, pocket squares and matching pieces for weddings and groomsmen.

Email customercare@charmerau.com with:

• the wedding date;
  
• number of people;
  
• preferred colour or dress code;
  
• approximate sizes;
  
• delivery location.
  

Because supplier stock changes, early enquiries are recommended.

Can I exchange an item?
Charmer does not process direct exchanges because stock availability can change quickly. Please return the eligible item for a refund and place a new order for the preferred size or product.

What is the return period?
Eligible products may be returned for a refund within 30 days of confirmed delivery. Products must meet the conditions in our Shipping & Returns policy.

Can promotional or discounted items be returned?
Yes. Products purchased during a promotion or using a discount code remain eligible unless clearly marked Final Sale.

Final Sale items cannot be returned for change of mind. Your rights concerning faulty, damaged or incorrectly supplied products are not affected.

Who pays for return postage?
Customers pay tracked return postage for change-of-mind returns. Where Charmer has supplied an incorrect, faulty or damaged item, we will arrange or reimburse reasonable return costs where appropriate.

How long does a refund take?
Returns are inspected after receipt. Once approved, Charmer will issue the refund to the original payment method within five business days. Your bank or payment provider may take additional time to display the funds.

Which payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Afterpay and other supported options.

Need more help?
Email customercare@charmerau.com.

Please include your order number where applicable so we can assist you promptly.