Charmer is an Australian online destination for tailored menswear brands, born from a passion for menswear.
We are advocates for seasonless dressing and encourage you to build an affordable wardrobe that will serve you well.
Our aim is to offer you a selection of Australian and New Zealand brands who share our values around quality, design and service.
We are drawn to brands who have a story to tell and are here to guide you towards building your wardrobe and help you effortlessly look your best.
Charmer is based in Melbourne, Victoria.
37 Smith St, Fitzroy, Melbourne, Australia, 3065
Our registered company name is CHARMER AU and our ABN number is 33 438 430 817.
We have an open-door policy and would love to hear from you.
Please feel welcomed to send us a message by visiting our contact page. Alternatively, send us a message via our Facebook or Instagram accounts. We will get back to you within 24 hours.
You do not need an account to place an order. However, we suggest you register with us so that you can easily manage your orders.
We accept VISA, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
We ship to Australia and New Zealand and offer both countries’ currencies.
To select one of the two currencies please click the currency drop down list from either the top left main menu or bottom left footer menu from any page.
As your purchase will be prepared quickly for dispatch, we cannot guarantee that we can cancel your order. Please contact us as soon as possible to enquire. Alternatively email us at firstname.lastname@example.org
We aim to reply to all messages within 24 hours.
We ship to anywhere in Australia and New Zealand (excluding PO Boxes)
Free shipping is automatically applied to all orders over $299 AUD and there is a flat fee shipping charge of $12 AUD for all orders under $299 AUD.
Please know that you will be responsible for paying for your own return shipping costs if you require an exchange or refund. However, shipping costs will be refunded only if any of the items received were incorrect or faulty. This does not affect your statutory rights.
Deliveries usually take 3-7 business days from initial order. Delivery times may vary depending on the dispatching warehouse relative to your address.
We work with multiple brands and multiple warehouses who may ship your orders. Warehouses are in both Australia and New Zealand.
If you believe your purchase was not quite right, we will happily give you 28 days from the date you received your order to exchange or refund.
To process an exchange or refund, please contact us and provide your full name, order number and reason for the exchange or refund. Alternatively, email us at email@example.com and include the same information. We will then send you a reply email with your return instructions within 24 hours of receiving your email.
You will be responsible for paying for your own return shipping costs. However, shipping costs will be refunded only if any of the items received were incorrect or faulty. This does not affect your statutory rights.
Items must be returned to us unused with all labels still attached. Returns that do not meet our standards will be sent back to you.
You can choose to receive your refund either as store credit or back to the original payment method. This will not include your initial delivery fee as that is non-refundable.
Store credits are valid for 12 months from the issue date.
Please note that refunds can take up to 10 working days depending on the processing time of your payment provider. Your refund will be processed once we receive your items.
We have limited access to some brand's products, quantities and sizes. Therefore, we do not offer exchanges or refunds on sale items. Please ensure that you are happy with your sale purchase.